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FAQ
What time does the Airport/Checkpoint/Ticket Counters Open?
What time should I arrive at the airport before my scheduled departure?
What type of identification do I bring to the airport?
Do I still check in at the ticket counter if I have an e-ticket?
View More Frequently Asked Questions
Feedback Survey
1. The purpose of your travel?
Business
Leisure
2. Gender?
Male
Female
3. Household Income?
$0-$49,999
$50,000-$74,999
$75,000-$99,999
$100,000-$149,999
$150,000-$199,999
$200,000+
Prefer not to Answer
4. Age?
<21
21-30
31-40
41-50
51-60
61-70
71-80
80+
5. Your primary language is?
English
Spanish
Sign Language
Italian
German
French
Other
6. From which County did you start your ground transportation to the airport?
Monroe
Livingston
Genesee
Orleans
Wayne
Stueben
Ontario
Yates
Wyoming
Other
7. Do you have a connecting flight(1 or 2 or more stops) or a non-stop (0 stops) to your final destination?
Connections to Final Destination
Non-Stop Flight to Final Destination
8. Please select the price range that most appropriately describes the TOTAL cost of your airline ticket?
Less than $300
$300-$400
$400-$500
$500-$600
More than $600
9. Based on your travel experience please rate ROC on the following attributes:
Poor
Fair
Good
Very Good
Excellent
Affordability of Parking
Wait time at Passenger
Security Checkpoint
Cleanliness of Airport
Concessions/Restaurant
Experience
10. Please provide additional feedback to ROC
11. Your email address (in case you want us to follow up on your feedback):
Submit Form
Monroe County, NY Aviation Department
1200 Brooks Avenue, Rochester, NY 14624
Phone:
585 753-7000
· Fax:
585 753-7008
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