Safety & Security

TSA Pre✓™ at ROC

TSA Pre✓™ lane hours are determined by TSA based on peak travel hours and can be viewed at TSA.gov.

Travel Tips

Please arrive at the airport at least 90 minutes ahead of the scheduled departure time. Especially passengers with early morning flights between 4:30 am - 8:00 am when 15 flights depart ROC.

Give yourself extra time and please be patient. Every procedure we are undertaking is in an effort to ensure that your travel is safe, secure, and efficient.

Before Arriving at the Airport

Airport General Information 585-753-7000
TSA Security Questions & Concerns 585-463-2980

Arriving at the Airport

  • Allow extra time. Industry standard recommends that you arrive at least 90 minutes ahead of your scheduled departure time. This will allow you to park, check-in and go through the screening process.
  • The ROC Airport is open 24 hours/day, ticket counters open as early as 4:00 a.m. and screening checkpoints open at 4:00 a.m.
  • Visit the TSA website to download the My TSA Moblie App for iphone which includes the ability to post and view wait times at security checkpoints across the nation.
  • All unattended vehicles on the terminal roadways will be ticketed and towed without warning according to federal guidelines. The first 15 minutes in our hourly lot is free, and is in short walking distance of the terminal.
  • Keep and watch your belongings at all times and never agree to watch a stranger’s belongings for them.

At the Security Screening

  • Only ticketed passengers will be allowed beyond the screening checkpoint. If you have a medical, parental or other specific, verifiable need to accompany a ticketed passenger, please check with your airline to determine how they would like you to proceed.
  • For information on traveling with medications please visit www.tsa.gov.
  • If you have special dietary needs, please contact your airline to confirm the services provided on your flight.
  • If you have a special travel need and would like to arrange for additional assistance at the checkpoint please call TSA Cares to make those arrangements.

At All Times

  • Control all carry-on bags. Never leave anything unattended as it could be subject to tampering.
  • See Something, Say Something: Report any unattended packages, baggage or suspicious behavior anywhere in the airport or on the airplane to Airport Police or airline personnel.
  • It is a federal offense punishable by fine and/or imprisonment to joke or give false information about aviation security threats or possession of weapons, firearms, explosives, etc.

Please keep these tips in mind as you plan your trips and when you arrive at the airport. Please be patient with the service agents who are there to assist you. 

Online Travel Tip Information

Monroe County Sheriff’s Department

The Monroe County Sheriff’s Department assists the Frederick Douglass Greater Rochester International Airport in providing security to all passengers, airport tenants and its users.

In addition, the Sheriff’s Department enforces parking and traffic regulations on airport roadways. To summon a MC Sheriff’s Officer in the event of an emergency dial 9-1-1 on any payphone or “0” on a white courtesy phone located throughout the airport.

If you need to contact the Monroe County Sheriff’s Department for any other matter they can be reached daily at 585 753-7001.

U.S. Customs and Border Protection

1200 Brooks Avenue
Lower Level Main Terminal West End
Phone: 585 263-6294
Fax: 585 263-5828

Hours of Operation: 8:00 a.m. until 5:00 p.m.

The U.S. Customs Service is America’s frontline against the smuggling of drugs and other prohibited goods. As the premier U.S. border enforcement agency, the Customs Service enforces over 400 laws and international agreements designed to protect the American public. The U.S. Customs Service enforces these laws with an approach that provides a deterrent to criminal activity without creating undue delays to the vast majority of the law-abiding traveling public.

Transportation of Firearms and Inspection of Checked Luggage

Federal Aviation Administration regulations requires that firearms in checked baggage must be declared and unloaded. Passengers failing to declare firearms or transporting loaded firearms are subjected to a civil penalty of $10,000 fine.

Unattended Luggage

All patrons are advised to keep within their possession, all pieces of luggage and carry-on baggage. Any piece of luggage found to be unattended will be confiscated and subject to search by the Transportation Security Administration (TSA) and/or the Monroe County Sheriff’s Department . Any patron who observes unattended luggage is urged to contact the Police Department, any airline or ROC employee.

Airport Fire Rescue Department

Medical Emergencies and Fire Fighting
The Airport Fire Rescue Department handles medical emergencies. For immediate assistance, dial 9-1-1 on any payphone or “7070” on any white courtesy phone located throughout the airport terminal. Operations will arrange for paramedics or whatever assistance is needed.

The Frederick Douglass Greater Rochester International Airport (ROC) is equipped with two Automatic External Defibrillator (AED) units near each of the security checkpoints. Any trained individual can utilize the public access AED units at GRIA in the event that an emergency occurs.

All Airport Firefighters are EMTD (Emergency Medical Technician Defibrillator) qualified.

Monroe County Public Safety Training Facility (PSTF)

Fuel Spill Fire Trainer
This is a mockup of a Boeing 737 to meet FAA Part 139 training design standards. The mock aircraft is surrounded with propane fuel valves to simulate an actual aircraft fire. The structure is placed upon a 125 foot diameter working surface with a fuel spill burn area surrounding the entire prop. The valves can be fully ignited to surround the entire prop or divided to allow for a partial grid area burn.

Specialized Aircraft Fire Trainer
This is a partial aircraft mockup to allow for training for a cabin fire, galley fire, cockpit fire, wheel/brake fire, and under wing fire.

Control Tower
From the control tower instructiors can control all fires. For more information or class schedule contact Marc Connolly at 585-753-3714.

UAS/Drones

Please refer to the following link as it pertains to UAS/Drone usage and operation.

ROC FAA Air Traffic Control Tower
585-463-3800

ROC FAA Flight Standards District Office (FSDO)
585-436-3880

Employee Badging

Individuals who require unescorted access to the Air Operations Area (AOA), Restricted, Secured or Sterile Areas must possess an Airport issued photo ID card. Card issuance is limited to those individuals who have cleared the FBI-based criminal history check as well as the TSA-based Security Threat Assessment (STA) and have a frequent and reoccurring need for access. In addition, all card applicants must provide documentation that establishes identity and employment eligibility.

The first step to the identification process is to make arrangments to be fingerprinted.

  • Contact the ROC Badging office at (585) 753-7082 or brianbradshaw@monroecounty.gov to make an appointment.
  • Badging Office Hours are Monday - Friday 9 am - 5pm.
  • Do not arrange to be fingerprinted until instructed to do so by your employer.
  • On your initial appointment you will be required to provide two (2) forms of identification, as outlined HERE, as well as a completed Identification Application and Certification of Background form properly filled out and signed by both you and your airport employer.
  • Please pay close attention to the requirements for identification. You will need one form of I.D. from list A, or one form from each list B and C.
  • The most common acceptable identification is a U.S. Passport, or a drivers liscense combined with a Social Security card. Identification requirements must be met, and expired I.D. cannot be accepted.

The second step will be to take a SIDA Class.

  • Do not come to SIDA training until you have successfully completed the fingerprinting process outlined above.
  • SIDA Classes are offered Tuesdays from 10:30 am - 12:30 pm or Thursdays from 2:30 pm - 4:30 pm.

Important Links