Upgrades and improvements are coming to the Frederick Douglass Greater Rochester International Airport! As a result, there will be some minor disruptions and closures throughout the Airport campus. We apologize for the inconvenience, but are excited for the efficiencies and enhancements that will improve the passenger experience at ROC!
Before submitting your question, you may wish to consult our Frequently Asked Questions Page.
Click here for Lost & Found Information
Contact Airlines Regarding:
Flight Status & Cancellations
Airline Customer Service
Ticket Prices
Route Schedules
Lost Baggage/Lost Items On Board
Baggage Claim Service Concerns
Aircraft Deicing
Skycap Assistance
Contact TSA Regarding:
See Something, Say Something
Security Checkpoint Questions
TSA PreCheck
Contact Mapco Auto Parks:
Parking Receipts
Zoom Lane/EZ Pass
Airport Parking Rewards
ROC General Information
585 753-7000
7 days/week, 24 hours/day
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Feedback Survey
ROC Airport Administration Office Hours
585 753-7020
M-F 8am-5pm
mcairport@monroecounty.gov
Mailing Address:
ROC Airport
1200 Brooks Avenue
Rochester NY 14624