Services & Amenities

Airfield Viewing Area

Photo of Airfield Viewing Area

The Public Airfield Viewing area is a 3,800 square foot, observatory located at the upper west end of the Airport's main ticketing lobby, adjacent to the American Airlines ticket counter.  This area is assessible to non-ticketed passengers, individual work stations, public telephones and comfortable seating.  The Public Airfield Viewing area captures an impressive view of the airfield landscape overlooking the Airport's main runway.

View On Map

Baggage Claim

Photo of Baggage Area

For traveler convenience, four baggage claim carousels are centrally located at ground level in the terminal.  The airlines or their contractors are responsible for returning passengers luggage to the claims. For baggage assistance, please contact the appropriate airline baggage office or go to the individual airline ticket counter.  For concerns related to luggage assistance, please notify your carrier directly via their webpage or social media as luggage assistance is an airline operational responsiblity.

View On Map: #1 #2 #3 #4

Information Center

Information Center

A visitor information booth is located on the first floor of the ROC Airport, in the baggage claim area across from carousel #4.  The booth is staffed seven days a week from 10:00 a.m. until 6:00 p.m., except for certain holidays.  Brochures are on display at all times.

VisitRochester Website View On Map

Lost and Found

For items lost at the Security Checkpoint, please click here

For items lost on the aircraft or at the gate area, please contact the respective airline’s lost and found.  Passengers can file a claim at the Airline's webpage for lost items.

If you have discovered that your item has been lost in general areas of the airport and five (5) days have not passed, please contact the Airport's Communication Center at 585 753-7001.

If you have discovered your item has been lost in general areas of the airport and five  (5) days have passed, please contact the Monroe County Sheriff’s Property Clerk at 585 753-4005.

Meeting Room and Space Rental

Holding a meeting within the airport is convenient for out-of-town as well as local business professionals. The airport is conveniently located and well-equipped to accommodate the business sector of Rochester and welcomes members of the community to utilize our public areas for meetings and events.

Photo of Conference Room

Conference Rooms

Currently only available to airport tenants. Tenants must call airport administration at 585-753-7020 to reserve.

ROC has different conference rooms to accommodate your needs. If you are a ticketing passenger looking to meet with other ticketed passengers, there is a business center on the secure side of the airport near Concourse A entrance that is complimentary to use.  

If you are looking to set up a meeting on-site with non-ticketed passengers, the Airport has two conference rooms available for rent. These executive-style conference rooms each accommodate up to 20 people.

View On Map: Conference Room A Conference Room B

For information pertaining to hosting other special events at ROC, please contact Airport Administration at 585 753-7020.  Please note that Airport Parking Costs are the responsibility of the rental user and are not included as part of the room rental.

Pets and Service Animals

Regulations for travel with pets & service animals varies from airline to airline.  The Airport has designated "Pet Relief" areas for furry friends & service animals, located outside the lower east and west end of the baggage claim/arrivals roadway.  The airport also has a "Service Animal Relief" room located post-security on Concourse A just past the restrooms.

Photo of Pet Relief Area

Map - Indoor Location Map - Outdoor Location

Please refrain from bringing pets into the terminal to meet/greet arriving passengers. 

Be sure to check with your airline well in advance regarding pet & service animals accommodations.Visit  or Cheapflights website for pet travel tips.

Restroom Facilities

Restroom Photo

Restrooms are conveniently located in both concourses, at the east and west end of the food court and at each end of the lower level baggage claim area. They are all wheelchair accessible and equipped with baby changing stations and nursing passenger spaces. A unisex companion-care is also available adjacent to the restrooms to allow for family needs, along with facilities for the disabled.

Smarte Cart Rental

To assist with baggage handling, luggage cart dispensers are located at each end of the baggage claim area, and on the first floor of the parking garage. They may be rented for $4 each with a rebate of 25 cents issued upon return of the cart. The dispensers are equipped to accept credit cards.


Smoking is not permitted throughout the ROC Airport. Designated smoking locations are located outside of the terminal.

Free Public Wifi

Greenlight provides free Wi-Fi for passengers traveling through ROC. Use the network named GreenlightWiFiROCAirport.


Allegiant Air American Airlines Delta Airlines jetBlue Airways Soutwest Airlines United Airlines Spirit Airlines Avelo Airlines