ROC is your gateway to the world! Whether you are a Rochestarian or a visitor, the Frederick Douglass Greater Rochester International Airport (ROC) provides the utmost in air travel services to accommodate your individual needs. Use the links below to explore your travel options.

Airlines Serviing ROC Non-Stop Destinations Search Flight Schedules Visit Rochester

How can I buy an airline ticket?

You can make a reservations at the ticket counter, online, through travel agents, or by calling the airlines' toll free phone reservation numbers. Please note that most airlines do not accept cash payment at the ticketing counter.

After You've Scheduled Your Flight

• Guide for travelers flying from ROC
• Guide For Travelers Landing At ROC

Visiting Rochester

• Looking for things to do and see? Visit Rochester is a comprehensive guide to tourism in Rochester.
• See our ground transportation and hotels guide for getting around and places to stay

Parking Info Address & Directions Cell Phone Lot

• Unattended vehicles on terminal roadways will be ticketed and towed without warning according to federal guidelines.
• Only ticketed passengers are permitted through the security checkpoint.

Passenger Drop Off

• Passengers can be dropped off curbside on the upper level. The upper level entrance leads to the ticket counters and security checkpoint.
• To escort your passenger inside, park in the hourly lot, a short walking distance to the terminal.

Map - Drop Off Area

Passenger Pick Up

Passengers can be picked up curbside on the lower level. Use the cell phone lot to wait for passengers. Waiting curbside is not allowed.  The cell phone lot is located to the right as you approach the terminal. It has a large flight status screen to view arrival times, free WiFi, and electric vehicle charging stations. It takes approximately 15 to 40 minutes to deplane and retreive luggage. Once your passenger is waiting curbside by one of the numbered columns they can call you for pick up.

Map - Cell Phone Lot Lot Map - Passenger Pick Up

To meet your passenger inside, park in the hourly lot. The lower level entrance leads to the greeting area / baggage claim.

Map - Greeting Area 

Baggage Claim Ground Transportation & Hotels Terminal Map Flight Status - Arrivals Information Booth Visit Rochester

• Make arrangements to get picked up or explore our ground transportation & hotels guide.
• To get to the baggage claim, go down the stairs/escalators located in the central food court area. View terminal map.
• Check out our food & drink options, other services, or the Play Zones With The Strong
• If you are visiting Rochester and looking for things to do and see, check out the Visit Rochester website or stop by our information booth.

Arrive at least 90 minutes ahead of the scheduled departure time. This will allow you to park, check-in and go through security. Give yourself extra time and please be patient.

Airline Contact Info / Mobile Apps TSA Travel Guide TSA Mobile App Parking Contact Us Flight Status - Departures Terminal Map

Before Your Arrive

• Contact your airline or download their mobile app for up-to-date flight status and expedited check-in.
• Verify baggage restrictions with your airline. Consolidate and minimize luggage when possible. View "What Can I Bring?" on the TSA website.
• Download the My TSA Moblie App to view wait times at the security checkpoint.
•  Make plans to be dropped off or have a parking plan. View parking options and fees.
• Have your government issued photo ID (e.g. driver's license, passport) for airline check-in and the TSA checkpoint. TSA requires passengers 18 and older to show government issued photo ID. View acceptable identification at the TSA checkpoint. Beginning May 7, 2025, REAL ID will be required. View DHS REAL ID info.
• If you have a disability, medical condition, or other special need contact your airline and the TSA in advance of your trip. View our accessibility information page.
• If you have special dietary needs, please contact your airline about services provided on your flight.

TSA Travel Resources

Check In & Security Checkpoint

• The upper roadway entrances lead to the ticket counters and security checkpoint. View security checkpoint on terminal map.
• A boarding pass is required to go through the security checkpoint. Boarding passes can be obtained at ticket counters upon check-in, online, with the airline mobile app, or at a self-serve kiosk. This varies by airline. Contact your airline for details.
• If you have a medical, parental or other specific, verifiable need to accompany a ticketed passenger through the security checkpoint, please contact your airline.
• If you have a disability, medical condition, or other special need, please visit the TSA Cares website.

Keep Luggage With You At All Times

Unattended luggage will be confiscated by the TSA and/or the Monroe County Sheriff’s Department .

See Something, Say Something

Report any unattended packages, baggage or suspicious behavior anywhere in the airport or on the airplane to police or ROC staff. It is a federal offense punishable by fine and/or imprisonment to joke or give false information about aviation security threats or possession of weapons, firearms, explosives, etc.

See Something, Say Something - TSA

Finding Your Gate & Boarding

• After security concourse A (blue) is to your left and concourse B (green) is to your right. Follow the colored guides on the ceiling.
• View the terminal map to find your exact gate location
• Check the live departures status page to see when your flight boards
• If you have time check out our food & drink options, other services, or the Play Zones With The Strong

Frequently Asked Questions